Refund Policy

If you received the wrong item

• In the unlikely event that we’ve sent the wrong tea, please feel free to keep it. We’ll arrange for the correct or missing item to be sent to you free of charge.
  
  

Damage incurred during transit

• If your tea or teaware arrives damaged, we’ll gladly replace it free of charge. There will be no additional shipping costs. We may ask for photos of the damage to help us arrange your replacement.
  
  

Change of mind

• If you’d like to request a refund due to a change of mind, we can honour it provided you contact us within 30 days of dispatch, supply proof of purchase, and return the product in its original, unopened packaging.